About FoneAway Phone Pouches
For over 35 years, Insight Security has been delivering “Best Value Safety and Security Solutions” and Practical, No-Nonsense Free Advice to customers in the Schools, College and University sector, the Public Sector and to Businesses of all sizes.
We also offer advice, and sell to home owners looking for ways to protect their home, outhouses, gardens, possessions, valuables and much more – which is why so many of our customers worldwide, come back to us for advice and a solution, each time they have a new security problem.
In addition to our in-house developed products, our extensive product portfolio also includes third party items, which meet our exacting selection criteria.
Our In House Developed products include:
- FoneAway – Lockable Mobile Phone Pouches and accessories.
- Roller Barrier – The Non-aggressive Anti Climb Barrier.
- Other Anti Climb Products – Including anti-climb spikes and downpipe protectors / safety covers.
- Ground Anchors – High Security Ground Anchors for motorcycle security, and other cherished items.
- Adaptabar – Easy-fit Telescopic Window Bars, for commercial premises and home-owners.
- SocketPro – Protective safety covers for UK 13amp electrical sockets and light switches.
Our Customer 1st Ethos, means that when you buy from us, we’ll supply high quality, realistically priced products, backed up by excellent customer service, before, during, and after your purchase.
…and we back our Tried, Tested and Trusted products, with our No-quibble Money Back Guarantee.
Insight Security – History & Growth
Formed in 1990 by our Managing Director Ivor Blatchford, Insight Security was originally located in the UK seaside town of Saltdean, however the company quickly outgrew its office space, so in 1993, moved to our existing site on the highly reputable Cliffe Industrial Estate in Lewes, East Sussex (UK).
Originally established to deliver anti-theft solutions for the emerging PC market, early success came from winning a major tender with Barclays Bank, to lock down all of their PCs, Printers and ancillary equipment throughout their branch network, which resulted in many years of successful protection against theft.
Peer to peer group recommendation, led to our successful CAB-L-OCK and STRONGHOLD Computer Security solutions becoming the Computer Security Solutions of Choice for many other businesses and organisations throughout the Private and Public Sectors.
While frequent requests for other or new security solutions, initiated our continuous expansion into new areas, where we have earned a well-deserved reputation for delivering practical, cost-effective solutions, often involving a bespoke element or new product development.
We are extremely proud to offer a product portfolio which now includes thousands of Tried, Tested and Proven items, ranging from High Security Padlocks and Chains to Anti-Climb Barriers, Security Fixings and lots more.
Ivor has pioneered a wide range of projects, and his wealth of knowledge and experience gained from working in a wide variety of businesses and sectors, has proven invaluable to the progress and continued success of Insight Security and more recently the birth of the FoneAway Lockable Pouch system for mobile phones. He remains a key driving force behind the company development, but is now ably supported by a highly motivated and experienced sales and support team who share his “Customer First” philosophy.
Website Editorial Policy
Facts not Hype represents the cornerstone of all materials produced by Insight Security under Ivor Blatchford’s strict editorial policy.
The Blue Book Guide to Security
Insight Security is renowned for its practical, no-nonsense, impartial advice on things security, which for many years was encapsulated into the Insight Security – Blue Book Guide to Security, which became a standard reference point for; Police, CPOs, Insurance Surveyors and Security Specialists among others.
To accommodate dynamic updating, the hard copy Blue Book has now been replaced by the Insight Security Website, ensuring that new content can be published quickly.
The website includes an on-line shop for our Tried, Tested and Proven security and safety products, as well as videos and a vast number of information pages covering a wide range of security topics.
All of our articles and content are created following careful research, to ensure accuracy, relevance and impartiality and are produced under Ivors rigorous scrutiny.
Whilst we have expertise and are a recognised authority in respect of a wide range of security and safety areas, we only produce content related to areas where we know that we can offer value and benefit to the reader, so you can be confident in the integrity of anything that we publish.
Data Protection & Privacy
Starting his career in the IT industry, Ivor Blatchford was involved in developing the Draft Data Protection legislation back in the early 1980s, and is a keen advocate of Data Protection.
Insight Security value the privacy and confidentiality of our customers, suppliers and other contacts and employ rigorous internal safeguards, being fully compliant with all legislative Data Protection requirements, to ensure the safety of any data held.
We will never share your data with any third party, unless implicitly needed to fulfil our service to you (i.e. providing delivery details to our couriers, etc.), or in exceptional circumstances should we be required to do so by law.
Customer First is our Company Ethos
Whilst many companies pay lip service to the “Customer First” concept, at Insight Security, it is a deep-rooted philosophy which permeates all aspects of our business, including of course customer service and is one embraced by all members of our team.
From your initial contact with Insight Security, you will receive excellent service and invaluable help and advice. Our impartial advice is based on our wealth of expertise and experience and whilst it is offered Free of Charge, it is often invaluable to our customers – in fact we can say with confidence that since the company was formed, we have saved our customers hundreds of thousands of pounds, which would otherwise have been spent on non-solutions, or sub-standard or irrelevant security products.
We focus on delivering the Best Value Solution to each individual customer, rather than simply selling as much product as we can! – which is why customers come back to us each time they encounter a new security issue.
Whether you are a seasoned security professional or a complete novice, our experts will be happy to discuss your needs and help guide you through the security maze, working with you to help to identify a practical, cost effective solution for your current problem.
You can also be sure that if we can`t help you because you need something outside of our area of expertise, we will be honest and tell you so, and if possible, point you toward a company or information source where you may be able to get help.
Because we value our customers highly and are confident in our Tried, Tested and Trusted products, we are able to offer our No Quibble Money Back Guarantee on products purchased from us, and our team are happy to offer advice and help, before, during and after your purchase.
Product Development, Testing and Performance
In addition to selling high quality, third party products at realistic prices, we offer a number of in-house developed and proven products. We are also happy to develop and deliver customised bespoke solutions which often amalgamate a mix of products into a single, practical and effective solution for a customer.
Whether you are looking for an off the shelf, or a bespoke solution, you can be sure that all products in our portfolio have satisfied our rigorous evaluation process, which includes performance, usability and cost effectiveness among other criteria.
Memberships & Achievements
In addition to our M.D.s personal professional memberships and advisory roles on, or to, various publications, panels and organisations, Insight Security is a registered member of:
- ConstructionOnline
- Sussex Chamber of Commerce
- Federation of Small Businesses
Insight Security is committed to delivering dynamic, professional advice and the distribution of practical, effective and value for money solutions.
Whilst not an easy thing to obtain, we are extremely proud to have achieved accredited member status with Constructionline, proof that our internal policies and procedures are worthy of such recognition.
We are also proud members of our local Chamber of Commerce – Sussex CC, where we have built numerous relationships with fellow members and enjoy being able to support local businesses wherever we can. Attending regular Chamber of Commerce meetings helps to keep us fully up to date with current business affairs not only here in the UK, but also much further afield.
Toward the end of 2018 we saw one of our biggest recent challenges – Our Managing Director and one of the sales team embarked on a 9000 mile journey to meet with our Roller Barrier distributor in Australia, proving just how seriously we take our product and support for our distributors.
Following our two week visit, travelling extensively within Australia, meeting with various clients and associates of our distributor, while also delivering product training courses, we were delighted by the demonstrable enthusiasm for the product and the professionalism of our distributor and associates and are happy to continue to work closely with them, helping them to develop and grow their business.
Our growing overseas sales and support now spans 5 continents, whilst within the UK, we have also earned the trust of and secured significant ongoing supply contracts with many central purchasing organisations and distribution companies.
We also supply advice and security products / solutions, directly to contractors and end users via; our website, by phone, or by appointment, through our Lewes based office and warehouse facility.
Here are just a few of the benefits you can rely on when dealing with us…
Taking the hassle out of finding the Best Solution for You
While many of our customers face similar problems, it`s often our specialist knowledge and practical, no nonsense advice that helps them to quickly find just the right solution for their needs.
Honest Advice – Saving You Money
Of course we`re in business to make a profit (why else would a business exist?), but we never let that get in the way of giving our customers our best advice …even if that is sometimes not what they want to hear!
Curiously, a couple of our best long-term corporate customers, evolved from ignoring our advice and learning the hard way that the product we could not recommend and would not source for them, really did not solve their problem – although it did cost them a lot of money to rectify the problems it actually caused when sourced through a less aware or less honest supplier!
We will never try to sell you a product that is unnecessary or one that we don`t believe will be effective for you, but we are always happy to offer Free Advice where we think it will help.
For instance, how many people think of their wheelie bins being used as getaway transport following a burglary at home?
The answer is probably Not Many!, but this is just one simple example of a current problem, and the sort of thing we try to make people aware of when we are speaking to them, or via one of the many blogs written by our MD Ivor Blatchford.
Delivering Best Value Products
The fact that Insight Security is still around while many competitors have come and gone, is itself testimony to our commitment to delivering products that represent good value and importantly, do what they claim.
“No Quibble” Money Back Guarantee
Our rigorous product selection criteria and testing, is your guarantee of quality …and it`s also why we can proudly offer our famous “No Quibble” Money Back Guarantee on products you purchase from us directly.
We offer all of our products with our renowned “Tried, Tested and Trusted” stamp, so you can rest assured they have been through rigorous testing to be worthy of a place in our product portfolio.
Top Quality Service & Support You can Trust
We pride ourselves on offering exceptional Customer Service and strive to exceed our customer`s expectations, so you can be sure that we`ll be just as helpful after you buy from us, as we were before you did.
Our team of specialists are not afraid to get their hands dirty, so;
Site visits – most things can be dealt with without the need for a site visit, but if it seems necessary, we will be happy to discuss arrangements with you. Where a site visit is arranged, we may send a specialist from our own team, or if more practical or cost effective from a geographical location point of view, may ask one of our trusted distributors to visit the site.
If you are based overseas and need a phone call…. no problem, leave us your number and email address, and we`ll arrange to call you at a mutually convenient time
Need your parcel(s) blind shipped to your clients…. You got it…. No problem!
We love to see a happy customer and as Insight Security is a trusted supplier, we are delighted that so many of our customers come back to us each time they have a new security requirement.
What do our Customers say about us?
In a recent survey (which covered; Product, Service and Overall Experience of dealing with Insight), we were delighted that over 76% of respondents rated us as Excellent (5 star) and over 21% as Very Good (4 Star), but we never rest on our laurels, so we`re working on the other 3% !!!
Here are just a few examples of unedited customer feedback as received by us
First class service, can`t do enough for you, friendly knowledgable staff who remember you as a returning customer
Malcolm
Chris took the time to understand my needs, even asked questions that I didn`t know needed answering! Exceptional service from a real person, something rarely seen these days. 100% recommended
Alex
I found the sales staff very helpful and friendly . The product was good
John
The items i ordered were well packed, they arrived in good time what more can you say. Excellent service
Richard
very helpfull great to to buisness with 10 out of 10
Dave
I was very pleased how Paul discussed the pros & cons of our situation and offered advice on the most appropriate solutions. I am more than happy to recommend them to others
Stuart
See more reviews by clicking here.
Insight Security – Into the Future
Building on our reputation for offering sound, impartial advice and delivering cracking, practical solutions at great prices, Insight continue to grow via product range expansion and developing new markets in the UK and abroad.
Our constant drive toward making things ever easier for our customers and improving their experience when dealing with us, means that we will continue to embrace new technologies as they become available.
Wherever possible, we will also offer our products through popular emerging platforms alongside the likes of Amazon and EBAY, where many of our products are already sold.
Some Quick Links you may find useful
- Click here to visit the Insight Security website
- Ivor Blatchford (M.D.)
- Contact FoneAway
- Customer Service from Insight Security
- Frequently Asked Questions about School Phone Pouches